Frequently Asked Questions

The typical turnaround time is 7-10 working days.  Some print jobs however, require new tooling, or special material ordered. Or it might just be the proof of your new label needs approving. All of these can add days to your delivery time, but be assured, we will do everything we can to get your order to you as quick as possible.

One. We have a minimum invoice amount, so best if you contact us to discuss your quantity needs.

Absolutely. We offer a 48hr rush. There is a charge for this service, so talk with your customer service representative about the specific details.
What type of artwork do I need to supply and how?
Please refer to our Art Department Page for complete information on supplying us with your artwork.

Depending on complexity of the label, we try to get a quote back to you within 24-48 hours.

We accept all major credit cards, including Visa, Mastercard, American Express and Discovery.

Yes, we do. We actually have customers all over the world.

We always send our proofs of new labels or changes to existing labels, via email, fax or mail, for customer approval before the job is run.

The printing of your label requires “plates and dies”. A “plate" is either a rubber, metal or paper material, which is made for each color that will be printed on your label. These are "one-time" charges, which occur the first time your order a label or when there is a change in the label. A die is a metal tool that cuts out the shape and size of your label. We have hundreds of different dies but occasionally we do not have the specific shape and size that your label requires, so a die will be need to be ordered. This would also be a “one-time” charge. Your customer service or sales representative will discuss all of this with you during the ordering process.

A varnish is a coating applied in the last print station to protect the graphics previously printed. A varnish can also be applied to enhance imprinting on the label stock. Most varnishes used for print protection are UV cured and provide additional abrasion and chemical resistance. Laminations are clear films that are applied to the surface of the label. They are typically more durable and more scuff resistant than a varnish.

The industry standard bears a tolerance of +/- 10% as the acceptable range for order variance. If you require exact orders, please advise us when you place your order.

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If your question isn’t answered in the FAQs above, please send me an email.

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